R E T U R N P O L I C Y
Fluid Ounce S.r.l. has policies in place to protect you when placing an order.
If any of the following issues is applicable to your order, please report the problem using the e-mail to contact firstname.lastname@example.org, immediately. You must notify us with detailed information and photographs within 3 days of delivery. In case of damage of goods or reasons beyond the buyer’s control, please get in touch with the details of the issue and we will try to find a reasonable solution case by case. If your claim is verifiable by our team, you receive a refund.
1. If your item does not match the description
2. If your order (or item) never arrives
3. If your item is damaged
4. If you received a wrong item
5. If your item is not as described
If we verify your claim, you receive a notification via email with info and return address. Please return the item to Fluid Ounce S.r.l. and we will refund your payment. If there are any other issues with your order, please email us at email@example.com.